Returns & Exchanges

How do I return an item?

We're sorry for any inconvenience if you've found it necessary to return an item. However, we've made returning that item easier than ever! You can choose from our three convenient return options: select one of our two easy UPS™ return options, or another carrier of your choice. You can access our easy return information by scrolling down a bit, or follow the easy return steps listed on the invoice included with your purchase. We've also included a self-adhesive return label on your invoice for your convenience.

FIRST THINGS FIRST... Please let us know the reason for returning the item, using the reason codes listed on the front of invoice. (You can provide us with up to 2 return reason codes.) Before you select a return option, take a moment to make sure you've enclosed your invoice before you seal your return package. Also, take care to wrap your return package securely.

TWO EASY UPS™ RETURN OPTIONS
Place the self-adhesive Customer Return Label provided on your invoice on the front of your package. Keep the stub for your records. You'll need your tracking number should you want to check the status of your return. Now, select an option:

1. THE $6.50 DROP OFF: UPS™ offers over 40,000 access points, including UPS™ Drop Boxes, The UPS™ Stores and other authorized shipping outlets where you can easily drop off your return package. These Convenient Drop-Off locations can be found at www.ups.com, or by calling (800) 742-5877. You can also simply give your return package to any UPS™ driver.
2. The $7.95 PICK UP: For only $1.50 extra, simply call (800) 742-5877 for the convenience of having your package picked up at your home or office. You'll need to provide the representative with the UPS Ground tracking number located on your Customer Return Label, and on your invoice.

No additional fees will be charged. The return cost will be deducted from your merchandise credit or refund. UPS™ Authorized Return Service is only available to our customers in the continental US.

RETURN VIA ANOTHER CARRIER
Please wrap your package securely, enclosing the invoice with the item. Attach the "Return On Your Own Label" provided on your invoice to your package and return it via any carrier of your choice. Using this option, you pay for the return postage at that carrier.

RETURN MERCHANDISE TO:
Chadwick's
300 Constitution Dr.
Taunton, MA 02783

Please allow 3-4 weeks from the time you ship your return for us to process your refund, credit your charge card, or issue a merchandise credit. If the item(s) returned to us are returned within 90 days of the date you received them, we'll issue a credit to your original method of payment, less shipping & handling charges. If the item(s) returned are returned after 90 days of the date you received them, we'll issue a merchandise credit, less shipping & handling charges. For credits issues to credit cards, please allow 1-2 billing statements for your credit to appear. (Note: If your return disqualifies you from multiple-pricing discounts, your invoice will be adjusted to the single unit price. Items returned on deferred orders will have the charges and credits processed at the time of the return. We cannot refund shipping & handling charges or return postage. Please refer to your invoice for details.

Can I track my returned item?

Absolutely provided you returned an item via UPS with our convenient CUSTOMER RETURN LABEL.

First, click here to track your order. Enter your tracking number. If we have received the package, you can view the status of your order by clicking here to see if your order has been processed for return.

If you see "No Returns" in the box, not to worry... it simply means that UPS™ has not scanned your package yet. If you don't see a link for your return after 48 hours, please call UPS™ at (800) 742-5877. Please have your return tracking number ready.

We strongly encourage you to register. As a registered user, this information can be found automatically in the "Your Account" section. To register now, click here.

Has my return been received?

To find out if your return has been received, click here.

Enter your tracking number to track your order. If we have received the package, you can view the status of your order by clicking here to see if your order has been processed for return. You'll need the UPS tracking number from your invoice, and your order number, also found on your invoice. We strongly encourage you to register. As a registered user, this information can be found automatically in the "Your Account" section. To register now, click here.

Please note: for return credits, please allow 3-4 weeks for your refund or credit. We'll issue a credit to your original method of payment, less shipping and handling charges. For credit card orders, please allow 1-2 billing statements for your credit to appear. If you have more questions or need further assistance, please don't hesitate to contact us, or call us toll free at (800) 677-0340

Deferred Billing Exchanges: Items returned for an exchange on deferred orders will have the appropriate charges and tax credits processed at the time of the return. The date that the exchange item(s) ships will reflect a new deferred order, which may or may not have the same deferred billing date. The new deferred billing date will depend on the date the exchange is processed, and whether the original deferred billing code has expired. Any other items on the order will stay on the original deferred billing date.

How do I exchange an item?

Exchanges are a breeze. Easy instructions are listed on the back of your invoice, and the self-adhesive Customer Return Label has been enclosed for your convenience. Please let us know the reason for exchanging the item, using the reason codes listed on the front of your invoice. Please note: return postage is not reimbursed.

Please follow packing and mailing instructions above in the "How Do I Return an Item?" section.

Credit card exchange orders can be processed much quicker if you call us toll free at (800) 544-3795. For an exchange order, we'll issue a credit to the credit card on the original order. You may see a debit and credit for the original transactions or the two transactions may offset one another. The original credit card will be charged for the exchanged item. For credit card orders, please allow 1-2 billing statements for your credit to appear.

Deferred Billing Exchanges:Items returned for an exchange on deferred orders will have the appropriate charges and tax credits processed at the time of the return. The date that the exchange item(s) ships will reflect a new deferred order, which may or may not have the same deferred billing date. The new deferred billing date will depend on the date the exchange is processed, and whether the original deferred billing code has expired. Any other items on the order will stay on the original deferred billing date.

For exchanges via mail, please complete the order blank on the back of your invoice and include payment for the difference, if the exchange amount exceeds the return amount.

For mailed returns, please allow 3-4 weeks for your refund or credit. We'll issue a credit to your original method of payment less shipping and handling charges.

If you have more questions, or require assistance, please contact us.

Has my exchange been processed?

You can check the status of your exchange online.

Enter your tracking number to track your order. If we have received the package, you can view the status of your order by clicking here to see if your order has been processed for exchange. You'll need the UPS tracking number from your invoice, and your order number, also found on your invoice. We strongly encourage you to register. As a registered user, this information can be found automatically in the "Your Account" section. To register now, click here.

Please allow 3-4 weeks from the time you ship your return until the time it's processed and appears online.

What is your return policy?

Chadwick's unconditionally guarantees all merchandise. If you aren't completely satisfied with your purchase, simply return it for an exchange or refund. Should you need to return an item, we make it very convenient via UPS.

Your refund will exclude shipping & handling charges, as well as any gift boxing fees.

No sale is ever final. We unconditionally guarantee all merchandise. If you are not completely satisfied with your purchase, return it within 90 days of receipt to make an exchange or receive a refund (excluding shipping and handling charges). For return made after 90 days, we will be happy to send a merchandise credit certificate to you, good towards a future purchase.

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To order by phone, call anytime toll-free (800) 544-3795. Need help? click here